Refund and Cancellation Policy

Last updated: April 7, 2026

        The short version: Stellar Coins already spent in the game cannot be refunded. Unspent coins can be refunded within 7 days of purchase. Duplicate charges and failed deliveries are always corrected. Contact us — we resolve issues quickly and without hassle. This policy applies to purchases made through Small Universe, operated by CloudForge Ltd, registered in Cyprus.
      

Refund Policy

Stellar Coins are a digital virtual currency delivered instantly to your account. Because they are available for use immediately on purchase, refunds are limited to the specific circumstances described below.

Eligible for a Refund

Coins not delivered: If your payment was processed but coins were not credited to your account, contact us within 7 days. We will deliver the coins or issue a full refund.
Duplicate charge: If you were charged more than once for the same purchase, contact us within 48 hours with your order details.
Unspent coins within 7 days: If you purchased coins and have not spent any of them, you may request a full refund within 7 days of the purchase date.
Technical failure: If a technical error on our side caused an incorrect charge or prevented normal use, we will investigate and refund where appropriate.

Not Eligible for a Refund

Coins that have already been spent on in-game items
Partially spent packages — if any coins from a package have been used, the entire package cannot be refunded
Purchases older than 7 days, unless a technical issue is identified
Coins forfeited due to account termination resulting from a breach of our Terms of Service

Stellar Coins have no real-world monetary value and cannot be exchanged for cash. All sales of virtual currency are final once coins have been spent.

How to Request a Refund

Contact us Visit our contact page and describe your issue. Include the email address on your account and the approximate date of purchase.

We verify your request We will check your purchase record and coin balance, usually within 1–2 business days.

Refund is processed Approved refunds are returned to your original payment method within 7–10 business days, depending on your bank or card provider.

Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending investigation of the disputed transaction. We encourage you to contact us directly — we resolve legitimate issues promptly and without the formality of a chargeback process. Repeated or fraudulent chargebacks may result in permanent account termination.

EU and UK Right of Withdrawal

Under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, consumers ordinarily have a 14-day right of withdrawal from digital content purchases.

For Stellar Coin purchases, you are asked at the time of purchase to expressly consent to immediate delivery and to acknowledge that the right of withdrawal is waived once the coins have been credited to your account. If you did not receive this confirmation, or if the coins were not actually delivered, your withdrawal right remains intact — contact us.

This waiver does not affect your rights where coins were not delivered, where there was a technical error, or where applicable consumer law provides rights that cannot be excluded.

Cancellation Policy

Small Universe does not currently offer recurring subscriptions. All coin purchases are one-time transactions with no automatic renewal.

If a subscription model is introduced in the future, the following will apply:

You may cancel at any time from your account settings
Cancellation takes effect at the end of the current billing period — access continues until then
No partial refunds are issued for unused days within a billing period
No further charges will be made after the period in which you cancel

Statutory Rights

Nothing in this policy limits your statutory rights under applicable consumer protection law. This policy does not affect rights you may have under the laws of the country where you are resident.

Contact

For any refund or cancellation request, contact us and we will respond within 2 business days.